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Help Desk Center Privacy Policy
Introduction
De La Salle Lipa (referred to as “we,” “us,” or “our”) values and respects your privacy. This Privacy Policy and Guidelines document outlines how we
collect, use, disclose, and protect your personal information when you access and use our help desk. This help desk serves students, employees, and members
of De La Salle Lipa, offering a knowledge base, help center, online tools, and resources. By accessing and using the help desk, you consent to the practices described in
this Privacy Policy and Guidelines.
Privacy Policy
1. Information Collection and Use
1.1 Personal Information: We maycollect personal information from you, including but not limited to your name, contact details, email address, student or employee ID, and other information
necessary for providing access to the help desk and its features. We will only collect personal information that is relevant and necessary for the purposes
outlined in this Privacy Policy and Guidelines.
1.2 Usage Data: When you interact with the help desk, we may collect usage data, including but not limited to your IP address, browser type, device information, access times, and referring URLs. This data is collected to analyze trends, administer the help desk, track
user activities, and improve our services.
1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to enhance your browsing experience, personalize content, and gather information about your
usage patterns. These technologies may collect data such as your IP address,browser type, and browsing history. You can manage cookie preferences through
your browser settings.
2.Information Sharing and Disclosure
2.1 Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations,
protect our rights, or investigate any potential violations.
3.Data SecurityWe implement reasonable security measures to protect your personal information from unauthorized access, alteration, or
disclosure. However, no method of data transmission or storage is entirely secure. We cannot guarantee the absolute security of your personal information,
and you understand and accept this inherent risk.
Guidelines
Changes to this Privacy Policy and Guidelines
We reserve the right to update or modify this Privacy Policy and Guidelines at any time. Any changes will be effective immediately upon posting the revised
Privacy Policy and Guidelines on the help desk. It is your responsibility to review this Privacy Policy and Guidelines periodically to stay informed about
our privacy practices and community guidelines.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy and Guidelines or the help desk’s privacy practices, please contact us
at support.ictc@dlsl.edu.ph.
Thank you for entrusting your personal information to De La Salle Lipa. We are committed to protecting your privacy and providing a secure help desk
experience for all users.
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