Navigating Wehelp: Your Guide to Quick Solutions

Welcome to your enhanced WeHelp experience! We'll explore efficient ways to find answers and get support.

Step 1: Empower Yourself with the Knowledge Base

• Search First:  
  Always start by searching the knowledge base. 
  
  
• Self-Service
  Resolve issues independently, anytime. 
  
  
• Instant Answers
  Find solutions to common questions quickly. 

Step 2: Engage with BotNoy Chat for Immediate Help

• Try BotNoy
  If knowledge base isn't enough.
   
• Instant Responses
  Get automated answers to common queries.
  
  
• 24/7 Availability
  Support is always there for you.
  
  

Step 3: Submit a Ticket When Self-Help Isn't Enough 
https://wehelp.dlsl.edu.ph/support/tickets/new 

• Try BotNoy
  If knowledge base isn't enough.
  
  
• Detailed Input
  Provide all necessary information for quick resolution. 
  
  
• Track Progress 
  Monitor your ticket status easily.
  
  

Step 4: Next Steps: Live Chat Integration & More
Connect Directly with Our Support Team 

 Live Chat 
Real-time conversation for urgent matters. 

 Email Support
For non-urgent inquiries and detailed explanations.

Phone Call

Direct voice communication for complex issues.

Your Support Journey: A Quick Recap

 Knowledge Base 

First stop for self-help answers.

 BotNoy Chat
Your AI assistant for instant responses.
 Submit Ticket
For issues requiring detailed investigation. 

 Live Support Integration & Support

Connect via chat, email, or phone.

Why This Approach Benefits You

• Faster Solutions
  Get answers without waiting for an agent.
       a. Immediate access to info 
       b. Reduced resolution time
  
  
• Increased Efficiency
  Streamlined process for all your support needs. 
       a. Less back-and-forth 
       b. Clear escalation path
  
  
•  Empowered User Experience
  You're in control of finding your solutions. 

       a. Self-sufficiency
       b. Convenient and accessible